Returns and Replacements

Customer Happiness

At Flashlight Direct, we pride ourselves on delivering an exceptional customer experience. We want our customers to enjoy every step of process. 

We are always easy to reach and you can expect a speedy response, just get in touch via live chat, email, or our contact form to get a friendly customer happiness agent to help you find a solution to the problem. 

Returns and Replacements

If you are not happy for any reason with your purchase, then just return it within 3 days of receipt for an exchange or full refund. Customers are required to cover the cost of return shipping. 

Please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition as when you received it.

In the case of damaged or faulty goods items, we will send you a new item as long as it the claim is placed within 3 days of receipt of the item.